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Support Portal Quick Reference

Overview

The Mortgagehippo support portal is your one-stop shop for everything related to support. It offers several benefits to your and your organization:
  • All support information in one place.
  • Two way communication (ask and answer questions, add comments, etc.)
  • Ability to review all requests on which you have been cc’ed or bcc’ed.
  • Ability to review all requests for your company can be added to all or some users

How to Access the Support Portal

If you have been told that an account has already been created for you:
  1. 2.
    Click Lost Password.
  2. 3.
    Enter your email address and click Send Reset instructions.
  3. 4.
    You will receive an email with a link to set a password.
Otherwise:
  1. 2.
    Complete the form using your work email address, and click Sign Up.
  1. 1.
    Go to your inbox to find an email from Teamwork.
  2. 2.
    Click on the email address verification link to complete your signup process.

How to Submit a Support Ticket

  1. 3.
    Click Submit a Request and fill out ticket details (ignore the Tags field).
  2. 4.
    Click the Submit button.

How to Review & Interact with Your Tickets

  1. 1.
    Log in to the Support Portal and click My Tickets.
  1. 1.
    Click the ticket of interest to review details or ask and answer questions.
WhenMortgageHippo (or your colleagues) post an update, ask a question, or add a comment to your ticket, then you will receive a notification.

How to Review & Interact with Other Tickets from Your Organization

This feature allows you to interact with tickets submitted by your colleagues:
  1. 1.
    Log in to the Support Portal and click Other Tickets.
  2. 2.
    Click the ticket of interest to review details or ask and answer questions.
  1. 1.
    Click the ticket of interest to review details or ask and answer questions.

Questions

Your Client Success manager would be happy to answer any questions you have regarding the MortgageHippo Support Portal or email [email protected]