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Support Portal Quick Reference
The Mortgagehippo Support Portal is your one-stop shop for everything related to support. It offers several benefits to your and your organization:
- All support information in one place.
- Two way communication (ask and answer questions, add comments, etc.)
- Ability to review all requests on which you have been cc’ed or bcc’ed.
- Ability to review all requests for your company can be added to all or some users
If you have been told that an account has already been created for you:
- 1.
- 2.Click Lost Password.
- 3.Enter your email address and click Send Reset instructions.
- 4.You will receive an email with a link to set a password.
Otherwise:
- 1.
- 2.Complete the form using your work email address, and click Sign Up.
- 1.Go to your inbox to find an email from Teamwork.
- 2.Click on the email address verification link to complete your signup process.
- 1.
- 2.
- 3.Click Submit a Request and fill out ticket details (ignore the Tags field).
- 4.Click the Submit button.
- 1.
- 1.Click the ticket of interest to review details or ask and answer questions.
WhenMortgageHippo (or your colleagues) post an update, ask a question, or add a comment to your ticket, then you will receive a notification.
This feature allows you to interact with tickets submitted by your colleagues:
- 1.
- 2.Click the ticket of interest to review details or ask and answer questions.
- 1.Click the ticket of interest to review details or ask and answer questions.
Your Client Success manager would be happy to answer any questions you have regarding the MortgageHippo Support Portal or email [email protected]
